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Frequently asked questions

Installation and Upgrades
Connections
Searching
Downloads
Uploads
Firewall Issues
Files
Private Networks
Compatibility Issues
Programming Language
Security
Special Problems and Known Bugs
General
LimeWire Support Documents

INSTALLATION and UPGRADES

Q: Does it matter which version of LimeWire I use?

A: Yes. Using the most recent version of LimeWire allows users to enjoy the most functionality of our program. Bugs reported in older versions have been fixed for our latest version. To download LimeWire, please visit www.limewire.com/download. Use the “update” feature if possible. (Note: if you are using version 1.2 or below, the “update” feature is only available on Windows, Linux and Solaris systems).LimeWire will automatically notify you if there is a new version available.

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Q: How much does LimeWire cost?

A: LimeWire is completely free to download and use. For complete details, please see our Terms of Use Agreement.

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Q: LimeWire will not install on my Linux system. Why Not?

A: Certain system-specific issues have arisen with newer Linux versions (version 7.0 and higher, i.e. Red Hat, Mandrake, etc.) that we are trying to rectify. The most common problem we’ve encountered is the install script, which often gets corrupted upon installation. If you are tech-savvy you could try to install the appropriate JRE for your system by accessing www.javasoft.com

Go to LimeWire’s download page and download the LimeWire “other” installer. You will download a file called “LimeWireOther.zip”.

Install it with the following command: “java -classpath LimeWireOther.zip install”

This should create a “RunLimeWire” script you can use. Run it with:

“. /runLimeWire”.

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Q: Does LimeWire install on Windows ME and Windows 2000?

A: We have had a number of reports that the installer has problems on Windows ME and Windows 2000 (with some configurations). We are currently working to resolve these difficulties. Make sure you have the proper version of LimeWire downloaded from: www.limewire.com/downloads From here, just click on the “windows” link.

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Q: How do I install LimeWire for MacOSX

A: The installer for MacOSX is a Unix-style self-extracting shell script.You should run it in “terminal” mode. Type “./ <filename>” where <filename> is the name of the file you downloaded. For example, if you downloaded it from LimeWire then type “./LimeWireMacOSX.sh”. Do this from the directory that contains the file. Alternately, you can associate the downloaded file with terminal mode and then double click on it.

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Q: Can the LimeWire installer be made smaller?

A: Yes and no. If you want a fully featured installer, it cannot be made smaller. However, if you’re familiar with Java and have a Run Time environment, see our download page www.limewire.com/download for other alternatives.

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Q: What should I do if I’m still having trouble installing and running LimeWire?

A: First, make sure you have enough space on your hard drive. For further help, please see the following link: http://forums.gnutelliums.com/cgi-bin/forumdisplay.cgi?action=topics&forum=LimeWire+(Cross-platform)&number=3&DaysPrune=1000&LastLogin=
Or e mail us at: support@limewire.com.

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STARTING LIMEWIRE

Q: Why does LimeWire take so long to load?

A: It takes a while to initialize the LimeWire GUI. In general, startup times for Java applications are slower than for native applications. However, Java programs will work much faster after initialization.

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Q: I try to start LimeWire and nothing happens. What’s the problem?

A: Firstly, make sure you are connected to the Internet. We’ve noticed that on some modem systems you need to be dialed in (connected to the network) for the application to even appear. We’re currently working to resolve that problem. However, please note you cannot run LimeWire if your connection to the Internet has not been established. LimeWire WILL NOT establish a connection to the Internet for you.

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Q: Do I need to be connected to the Internet to run LimeWire?

A: Yes. See above for further explanation.

CONNECTIONS

Q: LimeWire won’t connect. What’s wrong?

A: Often it takes a moment for LimeWire to connect. Please be patient, make sure you’re connected to the network, and refrain from repeatedly pushing the “connect” button. This will only slow down the time it takes for LimeWire to connect. You can monitor your connection progress by clicking on the “connections” tab.Once a connection is listed as “outgoing,” you are connected to the network. This may take 30 seconds or more. However it won’t take that long in most cases.

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Q: Why can’t I establish a good connection immediately?

A: The longer you run LimeWire, the better its connection to the network becomes. Running the application for an extended period of time will generally result in a better user experience.

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Q: How can I reduce my number of connections to other Gnutella users?

A: The number of connections can be reduced under the “Connections” tab and may make your version of LimeWire run faster.

SEARCHING

Q: What types of files can I search for and share using LimeWire?

A: LimeWire can search for virtually any file type, allowing users to share audio, video, and program files, to name just a few. The following types of extensions are shared by default: html; htm; xml; txt; pdf; ps; rtf; doc; tex; mp3; wav; au; aif; aiff; ra; ram; mpg; mpeg; asf; qt; mov; avi; mpe; swf; dcr; gif; jpg; jpeg; jpe; png; tif; tiff; exe; zip; gz; gzip; hqx; tar; tgz; z; rmj; lqt.
For further information, see tools>options>sharing

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Q: Why can’t I find the file I’m looking for?

A: The content of the Gnutella network consists solely of files which people running Gnutella software are sharing. If nobody is sharing the particular file you’re looking for, you won’t be able to find it using LimeWire. Furthermore, even if somebody running Gnutella software IS sharing the file you‘re looking for, it’s possible that person doesn’t fall within your reachable area. In this case, you won’t be able to find the files you’re looking for, either.

Since the entire Gnutella network isn’t always reached with each search, searching for the same thing a second time may yield more results. The Gnutella network is continuously growing, and in general, the more people use it (and the longer they keep the application running), the more good content will be available to everyone. For a pictorial explanation of how the Gnutella network functions, see this link: http://www.limewire.com/gnutella_model.htm

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Q: Can I control the maximum number of searches? A: Yes, if you click on the Options button at the bottom of the Search/Download page, there is a “Maximum Searches” field. This is set at 5 by default, but you can increase it.It controls how many search tabs you can have at once.

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Q: Why can’t I get the Browse Host to browse?

A: The current problem is that the program tries to make a connection to the host it’s trying to browse, and making these connections is difficult on the current network because there are very few connection slots available (each host allows a certain number of connection slots – around 8). Furthermore, you can’t browse people behind a firewall, period. We are working on changing the way LimeWire handles the “browse host” function, which will greatly improve its effectiveness in the future.

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Q: Why does LimeWire report so many available files on the status line? A: Many Gnutella clients report erroneous file statistics. For example, some buggy clients return file sizes 1000 times their actual size! The result is that the horizon statistics in the status line can become inaccurate. Still, if the numbers are decently large, you can assume that there are many files to search.

DOWNLOADS

Q: Why do many downloads fail?

A: There are several reasons downloads will often be unsuccessful.

1) Each Gnutella user has a limited number of slots reserved for uploads. When these slots are filled, you’ll see a message that LimeWire is waiting for a certain number of “busy” clients. LimeWire will automatically retry downloads from these clients after a variable period of time in hopes that upload slots will become free. However, if the person who has the file you’re trying to download has too many people requesting files, he won’t be able to serve any more file requests, and your connection will be refused.

2) If the person you’re trying to download the file from is behind a firewall, you will not be able to connect directly to him to download the file. In this case, LimeWire will send a “push” request, asking that person to connect to you through the firewall and upload the file to you (in other words, the person behind the firewall has to initiate the transfer). This can take a while, and often it fails. Even if the download does get through, the person behind the firewall might still have problem #1 above.

3) If both users are behind a firewall, then a push request will not work. For the same reason you were not able to connect directly to the other person, he will not be able to connect directly to you.

4) If the person who has the file you’re trying to download has recently turned off his computer or has disconnected from the Gnutella network, you will be unable to download the file.

5) If the person who has the file you’re trying to download is running inferior or buggy Gnutella software, the download could fail for any number of reasons.

6) If the person who has the file you’re trying to download has since deleted the file or moved it, you may encounter problems downloading the file.

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Q: Why do some things take so long to download?

A: The speed at which a download takes place is limited by both the bandwidth of the downloader and by the bandwidth of the uploader. A document cannot by transferred faster than the uploader is capable of sending it, nor can it be transferred faster than the downloader is capable of receiving it. If you have a T1 Internet connection and you are trying to download a file from a person with a 56K modem, your transfer is going to take place rather slowly. Furthermore, some clients limit the speed at which they will upload files for the sake of saving bandwidth.

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Q: When I try to download certain files I get a message that says “Waiting for 1 busy” or “Waiting for 1 push.” What do these messages mean?

A: The “Waiting for 1 busy” message occurs when the server refuses your download because it is too overloaded. In other words, demand outstrips supply. LimeWire will continue to retry the download as long as it gets the busy signal. If you’re willing to wait long enough, you’ll probably get the file.

The “Waiting for 1 push” message occurs when LimeWire could not establish a download connection to the server. Usually this means the server is firewalled or has left the network. In these situations, LimeWire will attempt a “push” download. These “push” downloads are less likely to work, however, and never work if both the downloader and the uploader are behind firewalls. For this reason, LimeWire gives up after two “push” download attempts.

A good way to avoid these problems is to take advantage of LimeWire’s “grouping” feature, which puts similar files into folders. After you search, click on the “location” column to sort results by location. Files marked “multiple (N) are available from N locations. Try downloading these files first. When you try one of these “smart” downloads, LimeWire will try all the locations one after the other, making these downloads much more likely to succeed.

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Q: What is “smart” downloading?

A: “Smart” downloading will retry a given download until it is successful. In other words, if you have tried to retrieve a file from a similar group of files, then LimeWire will try to download any of these sources until it’s successful.

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Q: Can I resume the download of a file? A: As of the current release, there is a “forced resume” button, which allows users to restart a download from the download window. “Smart downloading” will try to “auto-resume” your file if needed.

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Q: Sometimes when I download a file it freezes at 99% and the accompanying message says, “Could not download.” What’s up?

A: We are currently working to correct this problem. However, the files will still exist on your hard drive, and you should be able to find them in your “Incomplete” directory. On LimeWire version 1.3 and above, the contents of your “Incomplete” directory can be found in the library.

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Q: What happens to my active downloads if I exit LimeWire?

A: If you exit the LimeWire program, any downloads that were in progress will terminate at this time. These downloads will not resume the next time you start the program. If you’re running LimeWire 1.3 or above on Windows, LimeWire will continue downloading your files from your system tray until they are completed.

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Q: Where are my files stored before they have completed the download process?

A: They are stored in an “Incomplete” directory, located adjacent to your shared directory in your LimeWire installation folder.

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Q: Can I “preview” files before they have completed downloading?

A: No. However, future LimeWire releases may afford users this capability.

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Q: Does LimeWire preserve the state of downloads in the case of a system crash?

A:Currently no, but we are looking into it.

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Q: Why would I want to use the “filter” feature?

A: The filter can block access to files in a variety of ways. For example:

1) If you don’t wish to see particular search results (for example, pictures of Niagara Falls), enter that data into the “Ignore these results” window (in this case, type “Niagara Falls” and click “add”).

2) The “Family filter” will automatically filter some adult material from your search results.

3) The “Ignore repeated pings/queries” feature will prevent LimeWire from slowing down as a result of inferior or maliciously written Gnutella clones.

4) You can use the built-in “Ignore vbs files” and “Ignore .htm/.html files” features to block Visual Basic Scripts and web pages, respectively, from your search results (please note this can also be done by searching for media types only)

5) If there are particular IP addresses you wish to ignore (if, for example, a particular IP address was sending you unsolicited results), you could enter that IP address into the “Ignore these hosts” window and click “Add.”

6) The “greedy” filter stops certain types of searches that are likely to clog the network. Examples of “greedy” searches include one-character searches ("a", "b", "z", "*", etc.) and one-character-plus-file-extension searches ("a.mp3", "b.mp3", "z.mpeg", etc.).

7) The “Duplicate” filter also stops certain types of searches that are likely to clog the network. A “duplicate” search is an overlapping attempt to find files whose search terms are the same. (For example, searching for “Grateful Dead” and then, before any results appear, typing “Grateful Dead” and searching again)

8) The “greedy” and “duplicate” filters are turned on by default. Without these filters, a user will process much more spam, so we strongly advise leaving them enabled.

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Q: What is grouping?

A: Grouping is the automatic alignment of files deemed to be the same as one another based on extremely close matches of both file size and file name. Primarily used as a tool to aid in “smart downloading,” grouping is an effective way for a user to ensure he has the best chance of successfully downloading a specific file.

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Q: Is grouping always accurate?

A: No. This is the reason for the “Download Any” and “Download All” options.You can, for example, select all of those individual files within one group and press, “download all.” This will attempt to download ALL of the songs you have selected. “Download any,” in contrast, will attempt to download ONE of the files in the currently selected group. Grouping can be disabled by unchecking the check box at the bottom right of the search window.

UPLOADS

Q: What is an upload slot, and how many does each user have?

A: Upload slots represent the number of files other users can download from you at any one time. The default number of slots varies based upon the connection speed you set at installation, and the default bandwidth usage is set at 50 percent of your connection speed. You can self-configure your number of upload slots and percentage of bandwidth usage by clicking on tools>options>uploads.

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Q: Why do I see so many upload errors?

A: There are several reasons why many uploads fail. Among the most common are duplicate push requests, double firewall issues (i.e. both users are behind firewalls), and users killing requests prematurely.

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Q: Can I shut down LimeWire--but not interrupt—uploads that are in progress?

A: If you put LimeWire in your system tray it will continue your active uploads, even after LimeWire has been shut down.

FIREWALL ISSUES

Q: What if I’m behind a firewall?

A: LimeWire will work when a user is behind certain types of firewalls, and not work when a user is behind certain other types. However, if you are behind a firewall, you will not be able to download anything from a user that’s also behind a firewall. In general, if you can connect (you will see your “connection status” in the lower left hand corner of the application) using LimeWire, you should be able to download and upload files, but LimeWire will not work if you have either a web-only proxy or a SOCKS proxy. For further information, please see http://www.gnutellanews.com/information/firewalls.shtml

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Q: How Can I tell if I’m behind a firewall?

A: In general, many corporations are behind firewalls, whose configurations vary greatly from organization to organization. See your system administrator for further details.

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Q: When I try to download certain files I get a message that says “Waiting for 1 busy” or “Waiting for 1 push.” What do these messages mean?

A: The “Waiting for 1 busy” message occurs when the server refuses your download because it is too overloaded. In other words, demand outstrips supply. LimeWire will continue to retry the download as long as it gets the busy signal. If you’re willing to wait long enough, you’ll probably get the file.

The “Waiting for 1 push” message occurs when LimeWire could not establish a download connection to the server. Usually this means the server is firewalled or has left the network. In these situations, LimeWire will attempt a “push” download. These “push” downloads are less likely to work, however, and never work if both the downloader and the uploader are behind firewalls. For this reason, LimeWire gives up after two “push” download attempts.

Agood way to avoid these problems is to take advantage of LimeWire’s “grouping” feature, which puts similar files into folders. After you search, click on the “location” column to sort results by location. Files marked “multiple (N) are available from N locations. Try downloading these files first. When you try one of these “smart downloads,” LimeWire will try all the locations one after the other, making these downloads much more likely to succeed.

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Q: What is a “push” request?

A: A “push” is a signal sent by your computer to a firewalled computer, which requests that the firewalled computer initiates a file transfer. If your computer is also behind a firewall, the transfer will fail.

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Q: Should I force the local IP? Will it help?

A If you don’t know what you’re doing, we recommend that you DO NOT force the local IP, as this is an advanced maneuver. However, if you or your systems administrator has configured your firewall for port forwarding (i.e. connections are being forwarded from your firewall to your computer), you can force the local IP to the firewall’s address. This is often applicable to home users, and will help avoid the “double firewall” issue, and allow for better network connectivity. For further information, see http://www.gnutellanews.com/information/firewalls.shtml

FILES

Q: How do I share my files?

A: LimeWire will automatically share the files you’ve downloaded. You can also share files in several other ways. First, move files from other folders on your system to your LimeWire shared directory (c:\Program Files\LimeWire\Shared is the default location for the folder on Windows systems).  Alternately, you can add a directory that you would like to share either by going to “File>Add Directory” to share while on the “Library” tab or by adding a shared directory from the “Tools>Options” window.

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Q: Will the number of files I share affect my LimeWire experience?

A: It could. If you’re not sharing enough files, users with certain connection preferences won’t let you connect to them for downloading. For this reason, we recommend all LimeWire users share generously with one another. Still, we advise you to be selective with the files you share. For instance, DO NOT share your entire hard drive, as this may allow others to access files you don’t want them to.

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Q: How do I sort my files?

A: You can sort your files by pressing the “Column Header” where it says “Name,” “Type,” “Size,” etc. Pressing the column header twice should sort it in the opposite direction.

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PRIVATE NETWORKS

Q: How do I set up—or connect to—a private network?

A: To set up a private network, change the text for the “Connect String” and for the “Connect Ok String.” You and the others you want to network with have to use the same string for both.

Connect Ok String:
MYNETWORKNAME PRIVATE OK.

This will allow only you and your network to connect to each other.

(Note: with or without this change, you should be able to connect to your network directly if you know the proper IP addresses.) See your system’s “help” documentation for info on how to find your IP address, or, there are several Web sites that automatically tell users their IP addresses, such as http://www.lawrencegoetz.com/programs/ipinfo/ and http://www.aws.com/support/faq/software/ip.asp, to cite just two.

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COMPATIBILITY ISSUES

Q: Can I use LimeWire with AOL version 6.0?

A: Yes, AOL version 6.0 will support the LimeWire client.

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Q: I’m running Red Hat Linux 7.0. Why can’t I get LimeWire to work?

A: See “Install” section documents.

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Q: Does LimeWire support proxy servers?

A: No, LimeWire does not support proxy servers at this time. See “firewall” documents for more information.

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Q: Can I use LimeWire if I have Web-only access?

A: No, you cannot. See “firewall” documents for more information.

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Q: Can I use LimeWire on a Mac?

A: Yes, as long as you are running OS 8.2 or higher.

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PROGRAMMING LANGUAGE

Q: What language is LimeWire written in?

A: LimeWire is written entirely in Java (using Swing), and we have specialized installers for most platforms.

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Q: Is LimeWire’s source code available?

A: We are not part of any open source project, and it is not currently possible to obtain our source code.

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SECURITY

Q: Are there security risks associated with using LimeWire?

A: As long as you don’t share your entire hard drive, you shouldn’t encounter any significant security risks using Gnutella.However, make sure you are sharing only files you want to share, and to be completely safe, don’t run executable programs that you obtain from the Gnutella network.

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Q: Does LimeWire have spyware?

A: No. LimeWire does not monitor or record any of your searching or sharing activities at any time. LimeWire will never include such a feature.

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SPECIAL PROBLEMS AND KNOWN BUGS

Q: LimeWire sometimes freezes during startup. What should I do?

A: LimeWire has a known bug where it will occasionally freeze after startup, but this should only happen about once in every 100 times. Either killing the application or restarting your computer should resolve this issue.

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Q: I’m using a Unix system and I can’t access your support documents by utilizing the "Using LimeWire" help menu. What should I do?

A: Your web browser may not automatically launch on some Unix systems. In this case, go directly to www.limewire.com/support.htm.

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GENERAL

Q: Can I get LimeWire to work for multiple users?

A: Yes. We have made a couple of changes in the installer that will override the default permissions on Linux and other Unix systems. You and other users in your group should be able to run LimeWire.

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Q: Is there a LimeWire Player?

A: No. LimeWire allows you to download files, but there is no built in LimeWire player. It will use your system’s default player when you launch files from the library, as long as you have a player configured. If not, we recommend you go to: http://download.cnet.com/

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Q: Does LimeWire sell merchandise, such as t-shirts, coffee cups, disposable razors and the like?

A: At present, LimeWire sells no merchandise, but we may begin doing so in the future if there is enough interest.

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